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저자 : 김경혜
現 ㈜ 카사인터내셔널 대표
現 백석예술대학교 항공서비스학부 겸임교수(2018~)
現 한국 IATA 교육센터 대표 공인 강사(2018~)
前 타이 항공사(1995~2005): Passenger Reservation & Ticketing
前 스칸디나비아항공사(2005~2010): Passenger Reservation & Ticketing 기업 영업 총괄 Corporate Sales Manager
前 가루다인도네시아항공사(2011~2018. 6): 한국지사 여객 영업 & 마케팅 총괄 이사, 예약, 발권 총괄, 기업 영업 총괄
이화여자대학교 졸업
서강대학교 경영전문대학원 SHAPE 수료
IATA 국제 공인 자격증 보유:
IATA Pricing and Ticketing Certification
Assisting Travelers with Special needs
BSP Essential for Travel Agency
목차
Chapter 01 공항에 대한 이해
1 공항 터미널Airport Terminal······························································· 3
2 출발 터미널················································································· 10
3 환승 지역Transit Area······································································ 20
4 도착 터미널Arrival Terminal······························································ 23
Chapter 02 항공 상품과 항공사서비스
1 항공 동맹체Airline Alliance······························································· 32
2 항공사 마일리지 프로그램Airline Loyalty Program································ 37
3 저비용 항공사의 마일리지 프로그램·············································· 41
4 항공 동맹체 마일리지 프로그램Alliances and Frequent Flyer Programs······ 45
5 서비스 클래스Cabin Class································································ 46
6 예약 클래스 코드Booking Class Code·················································· 52
7 항공 좌석 상태 조회····································································· 54
8 항공기 좌석 배치도와 좌석 배정···················································· 56
9 특수 승객 분류············································································· 62
10 특별 기내식Special Meals································································· 71
11 휠체어 서비스·············································································· 74
Chapter 03 부가서비스 Ancillaries
1 GDS 시스템을 통한 특별 요청 사항··············································· 82
2 저비용 항공사Low Cost Carrier의 유료서비스····································· 86
Chapter 04 수하물 규정
1 무료 기내 수하물Cabin Baggage······················································· 97
2 무료 위탁 수하물Checked Baggage Allowance······································ 99
3 유아/소아의 무료 위탁 수하물 규정·············································102
4 국제선 환승 시 수하물 규정························································103
5 GDS의 무료 수하물 적용 ···························································105
6 초과 수하물 규정········································································106
7 특수 수하물···············································································108
8 동물 운송···················································································109
9 위험물과 반입 제한 품목·····························································111
10 전자제품···················································································116
Chapter 05 항공 스케줄
1 OAG를 통한 스케줄 판독····························································122
2 스케줄 표 내의 항공 기종····························································124
3 항공 스케줄 온라인 조회·····························································126
4 항공 스케줄 GDS 조회·······························································128
5 음성 문자The Phonetic Alphabet······················································130
Chapter 06 항공 용어 Industry Code
1 항공 용어 정의···········································································138
2 항공사 코드···············································································142
3 항공 서비스 요청 표기 방식························································147
4 항공 전문 약어···········································································151
Chapter 07 국제 운송 규정 International Air Transportation Regulations
1 바르샤바 협약The Warsaw Convention··············································160
2 몬트리올 협약The Montreal Convention ············································162
3 시카고 협약과 ICAO ··································································162
4 양자 협정Bilateral Agreement··························································163
5 IATA·························································································164
Chapter 08 NDC New Distribution Capability
1 NDC란?····················································································168
2 NDC의 역할 및 기능···································································168
Appendix 부록 연습문제
Monthly Code··········································································174
항공 업무 용어 ···········································································174
주요 항공사 코드 및 식별 번호·····················································176
IATA 지역 별 주요 도시 및 공항 코드···········································178
항공사 별 상용 고객 우대 프로그램··············································182
항공 동맹체 및 인천공항 출발 터미널···········································183
도시 별 GMT 시간······································································185
연습문제··························································································188
1 공항 터미널Airport Terminal······························································· 3
2 출발 터미널················································································· 10
3 환승 지역Transit Area······································································ 20
4 도착 터미널Arrival Terminal······························································ 23
Chapter 02 항공 상품과 항공사서비스
1 항공 동맹체Airline Alliance······························································· 32
2 항공사 마일리지 프로그램Airline Loyalty Program································ 37
3 저비용 항공사의 마일리지 프로그램·············································· 41
4 항공 동맹체 마일리지 프로그램Alliances and Frequent Flyer Programs······ 45
5 서비스 클래스Cabin Class································································ 46
6 예약 클래스 코드Booking Class Code·················································· 52
7 항공 좌석 상태 조회····································································· 54
8 항공기 좌석 배치도와 좌석 배정···················································· 56
9 특수 승객 분류············································································· 62
10 특별 기내식Special Meals································································· 71
11 휠체어 서비스·············································································· 74
Chapter 03 부가서비스 Ancillaries
1 GDS 시스템을 통한 특별 요청 사항··············································· 82
2 저비용 항공사Low Cost Carrier의 유료서비스····································· 86
Chapter 04 수하물 규정
1 무료 기내 수하물Cabin Baggage······················································· 97
2 무료 위탁 수하물Checked Baggage Allowance······································ 99
3 유아/소아의 무료 위탁 수하물 규정·············································102
4 국제선 환승 시 수하물 규정························································103
5 GDS의 무료 수하물 적용 ···························································105
6 초과 수하물 규정········································································106
7 특수 수하물···············································································108
8 동물 운송···················································································109
9 위험물과 반입 제한 품목·····························································111
10 전자제품···················································································116
Chapter 05 항공 스케줄
1 OAG를 통한 스케줄 판독····························································122
2 스케줄 표 내의 항공 기종····························································124
3 항공 스케줄 온라인 조회·····························································126
4 항공 스케줄 GDS 조회·······························································128
5 음성 문자The Phonetic Alphabet······················································130
Chapter 06 항공 용어 Industry Code
1 항공 용어 정의···········································································138
2 항공사 코드···············································································142
3 항공 서비스 요청 표기 방식························································147
4 항공 전문 약어···········································································151
Chapter 07 국제 운송 규정 International Air Transportation Regulations
1 바르샤바 협약The Warsaw Convention··············································160
2 몬트리올 협약The Montreal Convention ············································162
3 시카고 협약과 ICAO ··································································162
4 양자 협정Bilateral Agreement··························································163
5 IATA·························································································164
Chapter 08 NDC New Distribution Capability
1 NDC란?····················································································168
2 NDC의 역할 및 기능···································································168
Appendix 부록 연습문제
Monthly Code··········································································174
항공 업무 용어 ···········································································174
주요 항공사 코드 및 식별 번호·····················································176
IATA 지역 별 주요 도시 및 공항 코드···········································178
항공사 별 상용 고객 우대 프로그램··············································182
항공 동맹체 및 인천공항 출발 터미널···········································183
도시 별 GMT 시간······································································185
연습문제··························································································188
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반품/교환
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반품/교환 반품/교환 방법 홈 > 고객센터 > 자주찾는질문 “반품/교환/환불” 안내 참고 또는 1:1상담게시판 반품/교환 가능 기간 반품,교환은 배송완료 후 7일 이내, 상품의 결함 및 계약내용과 다를 경우 문제발견 후 30일 이내에 신청가능 반품/교환 비용 변심 혹은 구매착오의 경우에만 반송료 고객 부담(별도 지정 택배사 없음) 반품/교환 불가 사유 - 소비자의 책임 사유로 상품 등이 손실 또는 훼손된 경우
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소비자 피해보상
환불지연에 따른 배상- 상품의 불량에 의한 반품, 교환, A/S, 환불, 품질보증 및 피해보상 등에 관한 사항은
소비자 분쟁해결 기준(공정거래위원회고시)에 준하여 처리됨 - 대금 환불 및 환불지연에 따른 배상금 지급 조건, 절차 등은 전자상거래 등에서의
소비자 보호에 관한 법률에 따라 처리함
반품/교환 주소 경기도 파주시 문발로 77, 웅진북센(반디앤루니스)
