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저자 소개
저자 : 낭귀임
부천대 항공서비스과 교수
호주 시드니 Macquarie University 언어학 학사학위 취득
호주 시드니 New South Wales University TESOL 석사학위 취득
경기대학교 관광학 박사학위 수료
UAE 두바이 Emirates Airline 객실승무원
KOTRA 두바이지사 전시회 통역
저자 : 전수미
부천대학교 항공서비스과 출강
신구대학교 항공서비스과 출강
대림대학교 항공서비스과 출강
동경외국어대학교 일본어학과
한국외대 대학원 일어일문학과 석사학위 취득
한국외대 대학원 일어일문학과 박사과정 수료
(주)대한항공 객실승무원
(주)대한항공 오사카공항지점 운송직
(주)퍼스트항공 객실사무장
목차
항공회사 정의 및 항공용어 소개 ················································································ 4
01 Chapter Reservation 예약
예약상황 1 king a Reservation 1························································· 16
예약상황 2 Making a Reservation 2···················································· 30
예약상황 3 Cancelling a Reservation··················································· 42
예약상황 4 Changing a Reservation ··················································· 52
예약상황 5 Ticketing········································································ 64
02 Chapter Boarding 탑승
탑승상황 1 Check-in········································································ 78
탑승상황 2 Assigning Seats with Companions ····································· 90
탑승상황 3 Assigning a Desirable Seat···············································102
탑승상황 4 Check-in for the Emergency Exit Seat ·······························114
탑승상황 5 Closing Check-in····························································124
03 Chapter In- Flight Service 객실 서비스
객실상황 1 Directing Seats 1, Directing Seats 2···································142
객실상황 2 Preparing for Take-off 1, Preparing for Take-off 2···············154
객실상황 3 In-flight Service 1, In-flight Service 2, In-flight Service 3·······170
객실상황 4 Duty Free Sales 1, Duty Free Sales 2··································184
객실상황 5 Sick Passenger 1, Sick Passenger 2 ···································198
Appendix
Appendix 1 Service Key Expression 100············································212
Appendix 2 방송문 모음··································································228
Appendix 3 한국어 번역 및 Comprehension Practice 정답 ···················270
01 Chapter 豫約
豫約狀況 1 航空予約 1······································································ 24
豫約狀況 2 航空予約 2······································································ 36
豫約狀況 3 予約の取り消し································································ 48
豫約狀況 4 予約？更········································································ 58
豫約狀況 5 ？券のお支？·································································· 70
02 Chapter 搭乘
搭乘狀況 1 搭乘手續 - [搭乘案內]······················································· 86
搭乘狀況 2 隣同士の座席指定 - [搭乘優先案內]····································· 96
搭乘狀況 3 希望の座席指定 - [最終搭乘案內]·······································108
搭乘狀況 4 非常口座席案？ - [搭乘遲延案內] ······································120
搭乘狀況 5 チェック·イン締め切り - [呼び出し案內] ·····························134
03 Chapter 客室
客室狀況 1 座席案內 1, 座席案內 2·····················································150
客室狀況 2 離陸準備Ⅰ, 離陸準備Ⅱ ···················································164
客室狀況 3 機？サ？ビスⅠ, 機？サ？ビスⅡ ·······································178
客室狀況 4 機內販賣, 入國書類 ·························································192
客室狀況 5 そのⅠ, そのⅡ································································204
航空？社
面接項目100 ···················································································212
01 Chapter Reservation 예약
예약상황 1 king a Reservation 1························································· 16
예약상황 2 Making a Reservation 2···················································· 30
예약상황 3 Cancelling a Reservation··················································· 42
예약상황 4 Changing a Reservation ··················································· 52
예약상황 5 Ticketing········································································ 64
02 Chapter Boarding 탑승
탑승상황 1 Check-in········································································ 78
탑승상황 2 Assigning Seats with Companions ····································· 90
탑승상황 3 Assigning a Desirable Seat···············································102
탑승상황 4 Check-in for the Emergency Exit Seat ·······························114
탑승상황 5 Closing Check-in····························································124
03 Chapter In- Flight Service 객실 서비스
객실상황 1 Directing Seats 1, Directing Seats 2···································142
객실상황 2 Preparing for Take-off 1, Preparing for Take-off 2···············154
객실상황 3 In-flight Service 1, In-flight Service 2, In-flight Service 3·······170
객실상황 4 Duty Free Sales 1, Duty Free Sales 2··································184
객실상황 5 Sick Passenger 1, Sick Passenger 2 ···································198
Appendix
Appendix 1 Service Key Expression 100············································212
Appendix 2 방송문 모음··································································228
Appendix 3 한국어 번역 및 Comprehension Practice 정답 ···················270
01 Chapter 豫約
豫約狀況 1 航空予約 1······································································ 24
豫約狀況 2 航空予約 2······································································ 36
豫約狀況 3 予約の取り消し································································ 48
豫約狀況 4 予約？更········································································ 58
豫約狀況 5 ？券のお支？·································································· 70
02 Chapter 搭乘
搭乘狀況 1 搭乘手續 - [搭乘案內]······················································· 86
搭乘狀況 2 隣同士の座席指定 - [搭乘優先案內]····································· 96
搭乘狀況 3 希望の座席指定 - [最終搭乘案內]·······································108
搭乘狀況 4 非常口座席案？ - [搭乘遲延案內] ······································120
搭乘狀況 5 チェック·イン締め切り - [呼び出し案內] ·····························134
03 Chapter 客室
客室狀況 1 座席案內 1, 座席案內 2·····················································150
客室狀況 2 離陸準備Ⅰ, 離陸準備Ⅱ ···················································164
客室狀況 3 機？サ？ビスⅠ, 機？サ？ビスⅡ ·······································178
客室狀況 4 機內販賣, 入國書類 ·························································192
客室狀況 5 そのⅠ, そのⅡ································································204
航空？社
面接項目100 ···················································································212
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